Tier 1 Support Representative

Code Your Success: The Skills You Need

Education

• BA/BS degree (or equivalent) is not required, but is a plus.
  

Experience

• Proven customer support experience (or other relevant experience).
  
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
  
• Experience using iPads, tablets, smartphones, and device applications is a plus.
  
• An aptitude for problem solving.
  
• Proficiency in using (or the ability to quickly learn) software programs.
  

Skills

• You are an articulate and concise communicator.
  
• You care about people - their feelings, motivators, and unique situations - and creatively seek to find ways to go “over and above” the bare minimum to make their lives easier and bring delight.
  
• You work with speed and accuracy.
  
• You are enthusiastic and optimistic and know how to turn lemons into lemonade!
  
• You are detail-oriented and can follow through with processes and steps to completion.
  
• You work effectively within a team and independently.
  
• You enjoy teaching others new concepts.
  
• You ask clear and concise questions to get to the root of the customer’s issue or concern and can effectively solve a problem while identifying and uncovering additional needs.
  
• You are able to listen to an upset customer, not get emotional yourself, and turn the event into a relationship-building experience.
  
• You don’t mind having your day interrupted with phone calls from customers or conversations with teammates.
  
• You are a great on-the-spot problem-solver but are humble enough to admit when you don’t know the answer, but will find out.
  
• You are comfortable using technology.
  

Personal Characteristics

Authentic Relationships

• You are patient, kind, and honest with others, no matter what the situation may be.
  
• You follow through on promises.
  
• You believe that all people have intrinsic worth and dignity and strive to treat others accordingly, toward the goal of genuine relationships. When there is relational breakdown, you seek reconciliation.
  
• You strive to use words to build others up and not tear them down.
  

Interdependence

• You value clear communication and you don’t expect people to read your mind.
  
• You value interdependence and believe the greatest measure of success is achieved through everyone’s contribution.
  
• You believe you can’t win on your own but rather you need the entire team to win. Because of this, you invest in the overall team’s success.
  

Continuous Learning

• You thrive in a fast-paced environment and easily adapt to new ways of doing things.
  
• You are an eager learner and are willing to try new things. This also means you are willing to fail, and that you learn from your mistakes so you don’t repeat them over and over again.
  

Data-Driven Strategies

• You have a love for efficiency and when others accept status quo, you look for ways to make things even better.
  
• You understand the value of measuring outcomes and making data-driven decisions.
  

Perks That Compute

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH set-up
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Meet Your Future Tech Titans

Our client, GoCanvas®, is dedicated to simplifying inspections and maximizing compliance through their intuitive low code/no code platform. This innovative solution handles administrative tasks, allowing customers to focus on safeguarding their people, protecting their assets, and delivering exceptional quality. GoCanvas continually strives to exceed the status quo by optimizing resources and expertise to provide an unparalleled customer experience. To further enhance their offerings, GoCanvas has integrated Device Magic and SiteDocs, creating a more robust suite of solutions aimed at improving workforce well-being, extending asset longevity, ensuring project success, and fostering sustainable business growth. Since 2008, thousands of companies have trusted GoCanvas as their go-to partner for field operations. Joining the GoCanvas team means being part of a mission-driven company committed to making a real difference in the field operations landscape.

Who are we? 

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

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