In this role, Candidate will be researching utility billing details on behalf of our clients to determine if variances in data are due to data entry issues or are anomalies in account usage and need further research.
Major Duties and Responsibility
Research and resolve system identified variances for cost and usage anomalies
Update and correct data in our system
Minor Duties and Responsibility
Contacting utility vendors for additional information on usage or cost changes
Other clerical work to support on-time payment of client's invoices
Understanding of trend analysis Customer service experience
Basic computer navigation skills