Vendor Operations Coordinator Supervisor

Lead the Way in Consulting: Become Our Client’s Next Vendor Operations Coordinator Supervisor!

Ready to take your career to the next level? As a Vendor Operations Coordinator Supervisor, you’ll join our client’s dynamic Vendor Operations Team within the Vendor Services department, where you'll have the incredible chance to step into a global role without ever leaving your country. This is your opportunity to step out of your comfort zone and embrace a leadership position that offers growth and impact. In this role, you’ll harness your expertise as you oversee and guide your team, providing coaching and mentorship to help them achieve the client’s goals and service commitments. You’ll take on the formal supervisory authority, training and developing employees, setting goals, assigning tasks, and managing overall performance. Your leadership will be pivotal in driving the success of our client’s Vendor Operations Team and shaping the future of the organization. Join us and build a future where your career knows no bounds!

Consulting Your Future: A Snapshot of Your Next Big Career Move

Employment type: Full-time

Shift: Night Shift (Shifting)

Work Set-up: Remote/Work from Home

Perks: Day 1 HMO, Sign-on bonus, Training bonus, Above-market salary, Global exposure

Your Playbook: Key Responsibilities for a Winning Performance

• Provide coaching, mentoring, and consistent feedback.
  
• Hold weekly one-on-one sessions to review performance with direct reports.
  
• Write and deliver annual performance reviews for direct reports.
  
• Use leadership principles to positively influence the team to achieve goals.
  
• Onboard and train new team members, and provide refresher training as needed to current team members.
  
• Develop and maintain advanced knowledge of regulatory requirements for service provider oversight applicable to financial institutions, including due diligence documentation and ongoing monitoring to meet compliance requirements.
  
• Partner with and support Vendor Services Managers and Risk Analysts to define and meet client expectations regarding vendor due diligence documentation, priorities, and deadlines. Understand the types of executive summaries composed by Risk Analysts, relevant documentation for summary production, and the role of Vendor Services Managers.
  
• Effectively balance the "player-coach" role by managing tactical, supervisory tasks while spending approximately 70% of your time contributing to overall production capacity.
  
• Responsibilities may include:
  

• Building, coordinating, and managing relationships with companies that supply critical products and services to Ncontracts clients.
  
• Managing and maintaining functions related to the collection, documentation, tracking, and delivery of due diligence information.
  
• Monitoring and ensuring compliance with departmental and company goals and objectives.
  
• Communicating and collaborating with vendors via telephone and email to meet service level agreements for contracted services.
  

Requirements

The Perfect Fit: Qualifications to Get You to the Top

• Knowledge of vendor management regulatory compliance requirements applicable to financial institutions, including the documentation needed based on the criticality of individual vendors.
  
• Working knowledge of software and applications used in the documentation and delivery of vendor due diligence services.
  
• Ability to multitask and maintain organized, detailed documentation in a fast-paced environment.
  
• Ability to communicate effectively, both orally and in writing.
  
• Ability to develop, draft, edit, and update strategies, protocols, and procedures.
  
• Ability to collaborate with and maintain working relationships with team members and other team leadership within the department.
  
• Ability to meet deadlines, prioritize tasks, and effectively leverage resources and personnel.
  
• Ability to set and achieve goals and objectives.
  
• Ability to continually identify and implement service enhancements.
  
• Ability to problem-solve and escalate unresolved issues.
  

Preferred Qualifications:

• Bachelor’s degree in a related area.
  
• At least three years of related work experience.
  
• Administrative and/or customer service experience.
  
• Previous experience using Salesforce.com or other similar CRM software.
  

Benefits

Perks Galore: Unlock the Benefits That Make Us Shine

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location (Makati)
  
• Sign-on bonus and training bonus
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Leading the Charge in Risk & Compliance Innovation: Meet Our Client

Our client is dedicated to continually improving their clients’ ability to manage risk and compliance. They combine unrivaled industry expertise with the latest technology to provide the most effective and comprehensive integrated risk management and compliance solutions in the industry, backed by unmatched service and support. With the acquisition of BankIntranets, QuestSoft, and Onsemble, they have solidified itself as the clear industry leader in risk, compliance, vendor management, and employee productivity. Serving over 4,000 financial institutions, our client has won the Inc 5000 award five years in a row.

Who are we? 

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

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