Virtual Assistant

Shape the future of home financing with a role that supports your career and life balance. Are you ready to take the next step in your career with a role that provides the perfect balance of challenge and reward? As a Virtual Assistant for CrossCountry Mortgage, you’ll experience a dynamic work-life balance, enjoy career growth opportunities, and work with cutting-edge technologies. Imagine joining a company that not only values your skills but also empowers you to thrive in both your professional and personal life. With flexible schedules and a supportive work environment, this is the opportunity to build your future without sacrificing your personal goals and dreams.

This is your chance to become an essential part of a top mortgage lender. As a Virtual Assistant, you’ll handle a variety of administrative, communication, and technical tasks, all while being supported by a great team in our prime Makati office. You’ll be working full-time on night shifts and enjoying the perks of a balanced lifestyle while contributing to the success of CrossCountry Mortgage.

Career Overview

Your Key Responsibilities:

Administrative Support

• Manage email correspondence, scheduling, and travel logistics.
  
• Handle phone calls, organize files and documents, and maintain calendars.
  
• Prepare reports and presentations.
  

Communication and Correspondence

• Draft and edit documents.
  
• Respond to emails and inquiries.
  
• Manage social media accounts.
  
• Coordinate with team members and clients.
  

Research and Data Analysis

• Conduct market research and gather relevant data.
  
• Analyze information and prepare reports or summaries.
  
• Provide insights to support decision-making processes.
  

Project Management

• Assist with project coordination and track progress.
  
• Manage deadlines and ensure timely task completion.
  

Customer Support

• Handle customer inquiries, resolve issues, and provide product information.
  
• Maintain a positive customer experience.
  

Technical Support

• Assist with basic IT troubleshooting and manage online platforms.
  
• Ensure smooth operation of virtual communication systems.
  

Requirements

What You Bring to the Table:

• Excellent communication skills: Strong verbal and written abilities to effectively communicate with clients, colleagues, and customers, both professionally and clearly.
  
• Organizational and time management skills: Ability to juggle multiple tasks, prioritize projects, meet deadlines, and manage time efficiently.
  
• Tech savviness: Proficiency in various computer applications, online tools, and communication platforms, including word processing software, spreadsheets, email clients, project management tools, and video conferencing platforms.
  
• Attention to detail: Ability to handle sensitive information, manage calendars, and ensure accuracy in all tasks to maintain professionalism and avoid errors.
  
• Adaptability and problem-solving skills: Capability to adapt quickly, learn new tasks, and efficiently address challenges in diverse industries.
  
• Professionalism and confidentiality: Ability to maintain confidentiality and professionalism in all interactions to build long-term client trust.
  
• Proactive and self-motivated: Self-starter with the ability to work independently, take initiative, and identify opportunities to provide additional value with minimal supervision.
  

Benefits