Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:
- Min 3.5 years of proven experience as a Virtual Assistant, preferably with a background in healthcare.
- Familiarity with healthcare systems, electronic health records (EHR), and administrative processes.
- Excellent communication skills, both written and verbal, with a focus on patient care and customer service.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software.
- Experience in HealthCare and managing multiple diaries.
Core responsibilities:
- Take and make client/patient calls, providing information, answering questions, and addressing any concerns in a courteous and professional manner.
- Schedule appointments, manage calendars, and coordinate follow-ups with clients and patients. Maintain clear and accurate communication records, ensuring all interactions are documented appropriately.
- Set up new clients/patients on relevant healthcare and administrative systems, ensuring all necessary information is accurately entered and verified.
- Guide clients/patients through the onboarding process, providing instructions and support as needed. Collaborate with other team members to ensure a smooth and efficient onboarding experience.
- Perform general administrative tasks, including email management, calendar scheduling, and document preparation.
- Manage and organize digital files, ensuring that all documents are easily accessible and properly archived. Assist in preparing reports, presentations, and other materials as required.
- Accurately enter and update client/patient data in relevant systems, ensuring all information is kept up-to-date and secure.
- Perform regular data audits to ensure accuracy and completeness of records. Handle all client/patient information with the highest level of confidentiality, adhering to all relevant regulations.
- Ensure all administrative processes comply with healthcare industry standards and regulations.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.