Warranty Coordinator - CSR (AU Retail, Hybrid)

Salary: P40,000 to P60,000 (Monthly Package) 

Schedule: Monday – Friday (09:00 AM - 05:00 PM PHT) 

What are we looking for? 

Skills Required:  

• Bachelor’s degree in business, Marketing, or related field. 
• At least 3 years’ experience in customer service environment required, Operations, Sales Support, and/or Customer Support related functions 
• Knowledgeable on MS Office Application particularly on MS Word, MS Outlook, and MS Excel 
• SAP experience is advantageous

Nice to Have: 

• Candidate with customer support experience is preferred

 What will you do? 

• Assist with reporting of all warranty related matters 
• Maintain Service Level Agreements for warranty completion and information in warranty portal. 
• Maintain customer claim requirements within SAP System (training to be provided) 
• Ensure claims and replacements are executed in SAP within SLA timeframe. 
• Escalate all complaints and issues to reporting manager/lead 
• Review claims and charges to ensure they align with warranty procedure policy 
• Responsible for answering telephones and sorting of customer enquiries and requests for information pertaining to warranty 
• Assist in the resolution of customer complaints and escalate to reporting manager where necessary 
• Develop and maintain good relationships with customers to ensure high level of customer service. 
• Other adhoc tasks as required by Management 

Join the awesome team and enjoy these benefits & perks: 

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment 
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
• Competitive salary package and annual appraisal 
• Financial Assistance Program 
• Mandatory Government Benefits and 13th Month Pay 
• Complimentary Sleeping Quarters, Coffee at no cost 
• Complimentary Office Fitness and Wellness Facilities at no cost 
• Regular Company Events, Work Life Balance, and Career growth opportunities 
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top global manufacturer of air conditioning systems, with products available in more than 140 countries. Since the early 1930s, they have made significant strides in enhancing environmental conditions and improving quality of life by offering innovative air conditioning solutions.

#ConnectOS #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.