2024-7283_Operations Analyst

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

The Operations Analyst s responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• audit our customers who we have sold GL policies to in the past.  The work required is to reach out to:

  • Reach out to those customers via email.  A list can be provided.
  • Track and log expenses.  It may be as simple as keeping the answers in a spreadsheet
  • Report on the progress
  • Send follow-up reminders
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Technical Skills                    Proficiency Level                    Required (R) /Optional (O)

Microsoft Excel & Word                          2                                                     R

Microsoft Office Suite                              2                                                     R

• B.S. Degree in Computer Science, Information Technology Data Analytics or equivalent
• Project Management experience preferred