Administrator, Identity Management

IDM Administrative Support

Are you an admin who has keen eyes for details to spot incorrect data?  

Do you have the sense of urgency to resolve issues on a timely manner?  

Do you have the ability to communicate effectively to different internal departments?  

The administrative support employee assists in the requisition of digital identities, both in production environments and in direct creation, and maintenance of various accesses to networks, applications and tools, for internal and external Bell employees.  The administrative support employee is also the point of contact between application request systems, its owners, and its end-users within Bell.    

You will have an opportunity to: 

• Establish logins and provide access to users for various applications  
• Diagnose and troubleshoot access issues with requestors to ensure resolution 
• Process access deletions consequent to departures                                                                      
• Prioritize access requests based on level of urgency and timelines 
• Complete ad hoc identity production work as delegated by department Managers 
• Receive direct assignments for reprioritized (rush) requests from the subject matter experts 
• Seize process improvement opportunities and take action to openly share feedback 
• Monitor and manage performance, and work with coaching/feedback 

• Continuously focus on personal development by completing/updating a personal growth plan 
• Proactively seek new work assignments/tickets through the automated ticketing system 
• Identify trends and root causes for access issues 
• Utilize data analysis between tools and systems 
• Interpret requests as-is in order to facilitate completion 
• Minimize the need to engage requestors for feedback 
• Streamline process to make the requestor experience effortless 
• Understand Bell’s corporate structure, its departments, and how they are interconnected 
• Ability to partner with various levels in the organization 
• Ability to communicate effectively both verbally and written with internal and external customers, via the ticketing system and various mediums 
• Ability to establish/maintain relationships to work collaboratively in support of key stakeholders 
• Participating in team meetings, and continuous training seminars that are provided 

You will be a great fit on our team if: 

• Possess at least a High school Degree 
• Has 1-year BPO background  
• Advanced knowledge of MS Office with focus on Excel (macros and reporting) 
• Experience with detailed process work, and ability to memorize repetitive processes 
• Fully capable at reading & writing in English.  French comprehension an asset.   

If this role sounds interesting to you, please click apply. We’d love to hear from you!