Stealth Monitoring is looking for talented individuals like you! Be the next Application Support Engineer!
Job Highlights:
- Recession proof organization.
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase.
- Career advancement - Global Leadership Opportunity
- Additional Leave Credit
Duties & Responsibilities:
- Handle complex issues.
- Handle P1 outage tickets.
- Investigate application and server logs.
- Investigate database tables.
- Create knowledge documents and conduct knowledge transfer.
- Coordinate with other teams and vendors.
- Elevate the ticket to L3 which requires code analysis. Investigation document to be submitted for elevation process.
- Support setup and config changes for test activities.
- Monitor new tickets and acknowledge within SLA.
Qualifications:
- Experience: 0-2 years of relevant experience in Application Support.
- SQL Proficiency: Solid understanding of SQL for database query and management tasks.
- Linux Knowledge: Familiarity with Linux operating systems for application troubleshooting and support.
- Cloud Support: Experience supporting applications hosted in Azure environments.
- Windows Support: Experience supporting applications hosted on Windows servers.
- Ticketing Systems: Proficiency with ticketing tools such as FreshService or Salesforce for issue tracking and resolution.
- Monitoring Tools: Experience with monitoring tools such as Grafana, Datadog, or Elastic to ensure application performance and uptime.
- Professional Communication: Strong communication skills, both written and verbal, for effective collaboration and customer support.
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Why join Stealth Monitoring?
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.