Assistant Manager

Work Set-Up: Hybrid

Location: Alabang

Job Description:

Education: Bachelors degree (any)

Experience:

• 3+ years of experience in data analysis, preferably within a BPM, or voice process environment.
• Proven experience in analyzing operational metrics

Technical Skills:

• Proficiency in data analytics tools and platforms such as SQL, Excel.
• Experience with scientific analytics tools like Python, R, or SAS for statistical analysis and model development.
• Competent with data visualization tools such as Tableau or Power BI.
• Knowledge of statistical techniques, including regression analysis, hypothesis testing, clustering, and machine learning.
• Familiarity with natural language processing (NLP) techniques and tools for analyzing voice data.