Genpact (NYSE\: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President - Training, Quality & Policy Leader (TQP)!
In this role, we are looking for someone who will be responsible for leading the Overall Knowledge Transfer, Knowledge Management, Quality Assurance as well Policy Management for our HiTech Clients.
Responsibilities
· Training initiatives for the Operating teams, communication, connecting with stakeholders for feedback, and driving the adherence of TQP initiatives focused towards elevating business KPIs
· Responsible to provide leadership and strategic direction on all Quality matters. The role will include collaboration with the processes’ key partners to define the quality requirements both internally and externally & lead the efforts on accomplishing them
· Develop relationships with the Customer CxO, Process Owners, Genpact Operating Leaders, and the Global leadership team, as well as other key internal partners.
· To ensure the personal development of the team members & grooming future leaders who can take up larger roles
· Drive Process improvement in the process and continuously plan for process performance
· Ensure adherence to TQP SLAs as agreed for the respective processes
· Regular liaison with the business contact points
Qualifications we seek in you!
Minimum Qualifications
- Any Graduate
- Experience in leading TQP function for a large team of approx. 500 + People
- Expertise in complex data analysis & interpretations of L1/L2/L3 Data Deep Dives
- Prior exposure is important on Senior Client Management – Vendor Managers, CXOs
- Demonstrated Experience in End Customer Support & Trust & Safety Operations
- A keen knack for problem-solving & the art of storytelling on performance trends/qualitative insights
- Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally
- Six Sigma Green Belt Certified
Preferred Qualifications
- Experience in leading teams dedicated to serving HiTech – Born in Cloud Products
· Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry
· Strategic thinker – ability to formulate and sell Digital TQP Solutions
- Experience in delivering financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals
- Should have expertise in working on Teamwork Tools and LMS
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.