Primary interface of onsemi to external customers and vice versa.
Provide Customer satisfaction in processing customer orders.
Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
Comply with Customer Service business rules, techniques, and protocols.
Bachelor's Degree in business management and/or any Engineering related course.
Knowledge on basic semiconductor processes and terminologies is an advantage.
Willing to work on night and rotating shift schedule.
Able to maintain positive, emphathetic, and professional attitude toward customers at all times, responds promptly to customer inquiries.
Background on problem solving, analytical, and negotiation skills. Full command of English language both written and spoken.
Knowledge in Salesforce CRM tools is an advantage.