Business Support Assistant - Part-Time (Phinma - Working Students))

This role falls under the WTW Enterprise Delivery Organization (WE DO), Global HR Services function, and will report directly to the Team Lead for Global HR Services. It is responsible for performing day-to-day HR Service delivery for the in-scope locations.

The Role

Client Focus

• Perform day-to-day HR Services operations pertain to Tier 1 Global HR Services and Tier 1 country-specific processes


• Ensure adherence to identified service level standards and metrics


• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support


• Assists with maintaining accurate employee records including associate personal files


• Participate in ad hoc projects pertain to Human Resources and/or office-wide issues

Teamwork

• Follow the defined processes in HR Services


• Participate in  process efficiency, monitoring of workload, and the implementation of continuous improvement projects


• Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

• Responsible for keeping employee data accuracy and privacy


• Facilitate correct data entry for the new hires and keep the data records for the existing employees, and put the changes to the HRIS

Respect

• Sharpen expertise and deep knowledge of HR issues to gain credibility in different areas


• Enrich the processes and the value-added services for the internal customer

Excellence

• Facilitate professional excellence through quality delivery of HR Services tasks, expertise in process mapping and process designing

The Requirements

• At least Third-year college students taking up a degree in human resources, business, or related field preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high-standard of customer care
• Methodical and organized approach
• Quick Learner and self-motivated
• Flexible and Adaptable to Changes
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook, and an interest in enhancing these skills
• Must be amenable to NA shift

WTW is an Equal Opportunity Employer