Call Center Agent

TASQ Staffing Solutions is looking for English-speaking customer service representatives for Bacolod. What follows is an over-the-phone interview within 24-48 business hours.

QUALIFICATIONS:
Must be 18 years old and above (Legal Age Requirement)
At least High School school graduate
At least Senior High School Level or Graduate
At least college-level or Graduate
With or without call center experience
ALS with at least of 6 months of BPO Experience
Must be willing to work on site
Must be willing to work on a graveyard shift
Must be willing to work on a shifting schedule
Must be willing to work during weekends and/or holiday

JOB DESCRIPTION

Customer service representatives assist customers with their concerns, understand their problems, and provide solutions.

*Responsible for servicing the needs and concerns of customers
*Adhere to processes and policies implemented by the company and the client
*Identify customers needs, clarify information, and provide the correct solutions
*Build rapport and engage customers by going the extra mile
*Ensure proper documentation and manage productivity
*Probably even do sales
*Understand set targets and take the necessary steps to ensure that they are met

Job Type: Full-time

Benefits:

Day 1 HMO

• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through the company's reward card)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bacolod City, Negros Occidental: Reliably commute or plan to relocate before starting work (Required)

Education:

• Senior High School (Preferred)

Experience:

• Call Center Representative: 1 year (Preferred, but not required)

Language:

• English (Required)