Call Center Agent (Financial Account)

Job Title: Customer Service Representative for a Financial Account

Location: Taguig

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls related to financial accounts, including account inquiries, transaction details, and account maintenance.
• Problem Resolution: Address and resolve customer issues, complaints, and requests efficiently and professionally, ensuring a high level of customer satisfaction.
• Account Management: Assist customers with account setup, modifications, and closures. Provide guidance on account features, services, and products.
• Transaction Processing: Process financial transactions accurately, including deposits, withdrawals, transfers, and payments.
• Compliance: Adhere to company policies and procedures, including privacy regulations and financial compliance standards, to ensure secure and accurate handling of customer information.

Qualifications:

• Education: Completed at least 2nd year in college
• Experience: Preferably with 1 year or more of contact center center experience/financial account
• Skills: Excellent communication skills
• Flexibility: Willing to work on shifting schedule and must be willing to work on-site (Taguig)
  

Benefits:

• HMO on day 1