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Call Center Agent (Medical Allied)

TASQ Staffing Solutions
On-site
Iloilo, Philippines



Job Title: Call Center Agent - Medical Allied


Location: Iloilo City


Job Type: Full time

Position Overview:
As a Call Center Agent for a medical account, you will be responsible for handling inbound and outbound calls related to medical services. This role requires excellent communication skills, a strong understanding of medical terminology, and the ability to handle sensitive information with confidentiality and professionalism.

Key Responsibilities:


  • Customer Support: Answer incoming calls from patients, healthcare providers, and insurance companies, addressing inquiries related to medical services, appointments, billing, and claims.
  • Team Collaboration: Work collaboratively with other team members and departments to enhance overall service quality and address any operational challenges.

Qualifications:


  • Education: Graduate of Any medical Courses ( Physical Therapy, Radiologic Technology, Nursing, Nutrition & Dietetics, Medical Technology, Pharmacy, Biology, Psychology, etc )
  • No Work and BPO Experience Required
  • Able to understand medical terminologies / Assessment
  • Good verbal & written communication skills 
  • Demonstrate effective critical thinking and decision-making skills
  • Good time management skills
  • Ability to function independently
  • Knowledgeable in MS Office and internet browsing
  • Amenable to report Onsite ( Iloilo City )

Benefits:

  • Up to 22,000 basic
  • 1k flex fund allowance
  • HMO first day of training