Call Center Trainer

Join our TEAM while working at the comfort of your home!

CALL CENTER TRAINER

Job Description:

• Develop a schedule to assess training needs
• Conduct employee surveys and interviews
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Test and review created materials 
• Maintain a database of all training materials
• Instruct employee training and onboarding
• Conduct training through new materials
• Review employee performance and learning
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in education, business, human resources, information technology, or related field
• Two (2) years’ previous experience as a trainer, corporate training specialist, or related position
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/sales goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

Equipment:

• Hardware: Laptop/Desktop
• Headset: an A4tech or Jabra computer headset with noise-cancelling feature
• Connectivity: Minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?

• Permanent work-from-home
• Full Time and Long Term Employment
• Basic Salary + Government Mandated Benefits
• Internet allowance, Bonuses and other incentives
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Training: less than a month

WE LOOK FORWARD TO MEETING YOU!