Call Center Trainer Senior Associate | Alabang

Job Description: BPO Trainer Senior Associate

TASQ Staffing Solutions is seeking a BPO Trainer Senior Associate in Alabang.

Benefits:

• Quarterly performance bonus.
• Excellent career development opportunities with fast-track progression.
• Maintain a healthy work-life balance.
• Free HMO and Life Insurance coverage for employees and 2 dependents.
• 24 annual leaves.
• Convenient location within the Central Business District area.

Key Requirements:

• Completion of a 4-year course.
• Experience in team management or individual contributions.
• Minimum of 5 years of work experience, with at least 3 years as a trainer in the BPO/shared services industry, specializing in training soft skills, effective communication, customer service, technical support, and culture.
• Preferably with a background or knowledge in Tech Support.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and multitasking skills.
• Willingness to work in a shifting schedule.
• Willingness to work on-site in Alabang.

Job Responsibilities:

Training Needs Analysis:

• Accurately identify training needs.
• Provide ongoing support on the floor to sustain learning and improve performance.

Curriculum and Course Design:

• Demonstrate comprehensive understanding of course design methodologies.

Content Development:

• Demonstrate comprehensive understanding of content development and adhere to appropriate methodologies.

Course Delivery:

• Possess effective training techniques and methods.

Research Methodology:

• Basic knowledge of research methodology and principles for ethical and effective research.

Partnering:

• Collaborate closely with various functions and stakeholders.
• Work effectively with client teams, ensuring cross-cultural communication.

People Management:

• Build and lead cross-cultural teams.
• Manage conflicts effectively.

Planning, Organizing, and Administrative Skills:

• Perform administrative tasks such as attendance tracking, agent evaluation, training feedback, and utilization reporting.
• Coordinate scheduling, CS domain, reports, and TIG/Facilities interactions.
• Optimize available resources when scheduling training.
• Ensure timely execution of training plans and delivery.
• Identify opportunities to improve efficiencies within processes and the team.

Qualified candidates can expect interview invitations within 24-72 business hours. A follow-up text and email will be sent if the call is missed.

Interviews can be arranged via Zoom, Skype, WhatsApp, or Teams upon request.