We want you in our team!
CALL CENTER TRAINER
Job Description
- Conduct effective training sessions for trainees
- Collaborate with co-trainers, managers, and other leaders
- Identify training needs and develop training plans based on business objectives and operational goals
- Evaluate the effectiveness of training materials and create an action plan for improvement
- Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
- Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
Qualifications
- Proven experience in training/handling a team in any field
- Teaching experience
- Experience in the BPO industry is an advantage
- Fluent in written and verbal English
- Excellent interpersonal and communication skills
- Strong leadership, team building, organizational, and management skills
- Able to multitask, prioritize, and manage time efficiently
- Ability to analyze problems and strategize for better solutions
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strict adherence to company philosophy, mission statement, and goals
- Fast learner & Tech-savvy
- Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
- Knowledgeable in using Zoom functions
- Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area
Equipment requirement:
- Laptop/Desktop: at least core i3 processor and 8 GB RAM
- Dual screen setup
- Headset: any A4Tech or Jabra USB-type headset
- Internet connection: Wired connection minimum of 10 Mbps with back up internet
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
- Permanent work-from-home
- Full Time and Long Term Employment
- Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!