At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
A Change Implementation Manager will play a key role in ensuring that the project or rollout meets its objectives by increasing employee adoption.
This person will focus on the people side of change brought about by changes in business processes, systems and technology, job roles and organization structures.
The primary responsibility will be creating and implementing strategies and plans that maximize employee adoption and usage, and minimize resistance typically across projects with low to medium change complexity.
Implement the business transformation activities within the structured process framework to support adoption of the changes required by a build or rollout.
Support stakeholders to fully adopt the changes brought by the builds and rollouts.
Conduct impact analyses, assess people readiness, and identify and manage stakeholders.
Create and execute the organizational transformation strategy, including communication, training and engagement activities
Design and draft communication collaterals to disseminate changes/updates about the project that will target different stakeholders
Provide input and support to the design and delivery of training programs.
Identify and manage anticipated resistance
Collaborate with change partners for communications and training activities
Partner with the Project Manager in integrating change management activities into project plan
Report progress of the project to the Governance Officer on a regular basis
Responsible for requesting progress, risk and issue information from the stakeholders who are conducting the change project or other initiatives.
Mobilize the change network
Ensure that the CM KPIs of the project are clearly defined in support of the Business KPIs, appropriately monitored, and effectively delivered
Facilitate selected training courses on transition management and its related topics for the assigned group. This is applicable for resources who have been identified as participants in the Train-the-Trainer program
REQUIREMENTS
Work Experience: At least 8 years of working experience in organizational change management; Proficient in MS Office
Level of Knowledge: Bachelor’s degree from a four-year college or university; IT knowledge is an advantage
COMPETENCIES
Complex or Transformational CM & Functional
Good understanding of how people go through a change and the change process
With knowledge of and some work experience on change management principles, methodologies and tools including risk and resistance analysis and management
Familiarity with data analysis for CM KPIs
Organized with a natural inclination for planning strategy and tactics
Knowledgeable on project management approaches, tools, and phases of the project lifecycle
Business & Domain Mastery
Good business & domain mastery and understanding of organizational issues and challenges
Good level of results orientation
Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
Agile Thinking with Leading Change
Flexible and adaptable; able to navigate and facilitate change in an ambiguous situations
Communication
Strong communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Interpersonal
Must be a team player and able to work collaboratively with and through others
Ability to establish and maintain strong relationships through effective stakeholder relationship management
EQ
Healthy level of emotional intelligence including some knowledge on organizational awareness
Analytical and Strategic Thinking
Good analytical and critical thinking skills
Good problem solving and decision-making skills
Familiarity with strategic thinking and applies this as needed
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.