Claims Consultant
TSA GroupCompany Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- Competitive salary package
- On-site Work Set Up
- Shifting Schedule
- Full time roles available
Job Description
What your day will look like?
We are looking for BOH Claims Consultants to join our team, assisting Australian customers. You will be representing our insurance partner, helping to resolve major property damage claims.
You will be working alongside our Australian team to progress property claims to finalisation, and supporting with the hygiene of critical claims processes. These processes include:
- Completing tasks on claims and liasing with Suppliers to organise repairs
- Approving payments to suppliers and customers
- Drafting claims correspondence
- Updating claims with accurate information received from Suppliers
- Reviews and tracking of claim progression
An overview of the role;
- Shift assignment is from 6:30am – 3 pm, Dayshift (M-F)
- Onsite Work Set Up
- Full Time Roles Available
How you will do it?
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound and outbound calls to resolve enquires and answer concerns related to property damage
- Liase with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process
What About You?
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve and come up with solutions
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly adaptable and welcomes change
Qualifications
Qualifications
- Must be amenable to work on a flexible rotating roster
- Excellent written communication skills
- Must have at least 1 yr Customer Service experience in E-Mail/ Chat and or Social Media and written correspondence in a Contact Centre/BPO environment You will be passionate about people management and;
- Have strong multi-tasking skills and ability to deliver results under pressure
- Providing the highest level of customer experience
- You love to inspire and motivate individuals; people would describe you as a ‘natural leader’
Click "I'm Interested to apply".
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300