Customer Service Representative - Active Pooling

Job Title: Customer Service Representative

Working Hours: US Hours

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.
• Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.
• Collaborate with the marketing and sales teams to ensure customer communication and promotions alignment.
• Maintain and update customer records in our CRM system.
• Generate reports on customer feedback and service metrics to identify trends and improve processes.

• Proven experience in customer service and administrative roles, preferably in the eCommerce
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in CRM software, Microsoft Office Suite, and data management systems.