Customer Service Representative

REQUIREMENTS:

• Completed 2 years in college (any course, no back subjects)
• High School Graduates with at least 1 year BPO/Call Center experience
• Willing to be assigned to ILOILO SITE (Megaworld)
• At least 18 +
• Good communication skills
• Basic computer and internet navigation skills
• Amenable to working in shifting schedules
• Can start ASAP

ResponsibilitiesCustomer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers