Customer Service Representative – Telecom & Managed Services (BPO & Billing Experience Required)

Company Description

AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. 

AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal,"  "Best in Show," and "Top Channel Program." 

AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Job Description

Are you an experienced Customer Service Representative with a background in telecom, managed services, and billing? Do you have 4+ years of experience supporting state-sign customer service billing and a proven track record in BPO environments? If you’ve worked at Verizon, AT&T, T-Mobile, or Comcast, or have extensive telecom industry experience, we want to hear from you!

What You’ll Do:

• Provide top-tier customer support in a fast-paced telecom and managed services environment.
• Assist customers with billing inquiries, account management, service activations, and troubleshooting.
• Utilize your BPO and telecom experience to resolve complex customer issues efficiently.
• Maintain superb communication skills to engage with customers and internal teams.
• Work collaboratively with managed services teams to ensure seamless service delivery.

What We’re Looking For:

• 4+ years of customer service experience in telecom, billing, or managed services.
• BPO experience is a must.
• Strong background in state-sign customer service billing support.
• Excellent communication and problem-solving skills.
• Familiarity with telecom industry standards, billing platforms, and troubleshooting procedures.
• Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is a plus.

Why Join Us?

• Competitive compensation & benefits.
• Growth opportunities in a fast-growing telecom & managed services company.
• A dynamic, team-oriented work environment with industry leaders.

Apply today and bring your telecom expertise to a company that values your skills! 

Qualifications

• Excellent verbal and written communication skills
• Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up
• Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence
• Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important
• Must work well under pressure while being able to meet deadlines
• Able to work in a fast-paced, demanding professional office environment
• Able to use critical thinking skills to resolve customer issues
• You must be able to quickly learn multiple proprietary software systems
• Must be able to use Outlook, Word and Excel
• Telecom experience is a plus
• Previous experience interfacing with several systems and data entry is a plus
• Customer software support a major plus, include investigating, diagnosing and assessing software problems

Additional Information

33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH