Customer Service – Retail Banking Specialist - Cebu

Join our team as a Specialist, where you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience. 

Job responsibilities:

• Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

Required qualifications, capabilities, and skills

• Must be willing to work in an environment that requires 100% phone-based customer interaction


• Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience


• Willing to work on shifting schedules

Preferred qualifications

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time) 

• Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634

• Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000

• You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the meeting ID: 944 0066 7653 (No Passcode Required)