Customer Support Agent
unifyCX
On-site
Manila, Philippines
GlowTouch is growing and is looking for experienced Customer Support Agent to join our motivated and ambitious team.
What Will You Do?
As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.
In this position, you will:
- Provide extraordinary customer service to build positive rapport on every interaction
- Manage your time effectively to keep up with the incoming calls from the queue
- Accurately document information exchanged during each call
- Take ownership of customers issues and follow problems through to resolution
- Maintain records and document customer service actions and discussions
- Maintain an orderly workflow according to priorities
- Other duties as assigned
Who You Are:
To be considered, candidates are expected to have the following:
- Proven working experience in a customer service environment, preferably Technical Support
- Experience in providing customer service support
- Available to work Monday-Friday
- Proficient in communications
- Strong organizational and time-management skills
- Exceptional attention-to-detail
- Advanced troubleshooting and multi-tasking skills
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.
“Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Location: This role will be located in our Quezon City Call Center
Education: Bachelor’s degree or equivalent combination of education and experience.
Hours: Must be able to work flexible schedule if business requires – typical hours will be Mon-Fri regular US business hours.
Benefits: GlowTouch offers a comprehensive benefit package with HMO and life insurance on day 1.
GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.
COVID-19 considerations:
To keep our employees safe, masks are required, hand sanitizer and wipes are provided, and cubes are spaced to maintain a social distance of 6 feet