Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist (French Bilingual).
Customer Support Specialist (French Bilingual) will be responsible for Entry Management for both English and French sites by answering calls, checking the cameras and granting access.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Check Emails/Voicemails
- Respond to Emails/Phone Calls
- Gather details for incidents
- Enter incidents onto Queue Systems (Airtable/Stealth Hub)
- Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)
- Update AE/AC/Clients
- Inform other departments of issues related to cameras/recordings
- Send final investigation details to AE/AC/QA/Client
Qualifications:
- 2 years of experience
- Native French speaker.
- Previous experience in a customer service setting, preferably in BPO and North America clients.
- Willingness to learn new technologies in CCTV monitoring
- Always remain alert during working hours
- Ability to sit for long period while carrying out monitoring duties
- Ability to respond quickly and decisively to potential security situations
- Excellent team player
- Flexible in assuming assigned shifts
- Computer literate and excellent knowledge/willingness to learn of video monitoring software
- Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
- Open to work during evenings, weekends, and holidays
- Willing to work onsite in Ortigas Centre, Pasig City.
Why join Stealth Monitoring?
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.