iScale Solutions works with technology companies to effectively scale their development, support and operations processes.
Job Description
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies bu using standard procedures or returning incomplete documents to the team leader for resolution
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
Maintains data entry requirements by following data program techniques and procedures
Verifies entered customer and account data by reviewing, correcting, deleting or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
Tests customer and account system changes and upgrades by inputting new data; reviewing output
Secures information by completing data base backups
Maintains operations by following policies and procedures; reporting needed changes
Maintains customer confidence and protests operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed
Qualifications
BS/BA Degree or possess relevant document specialist skills and experience
Knowledge of good documentation practices and document control principles
Working knowledge of Quality System and change control fundamental is a HUGE Plus
Excellent written and verbal communication and interpersonal skills
Superior attention to detail and organization
Ability to handle changing priorities, deadlines, and requirements in a fast-paced. demanding environment
Self-starter with ability to independently plan, organize and prioritize daily activities for self and others to achieve team deliverable
Demonstrated ability to work with teams, develop and maintain successful partnerships with other departments
Additional Information
All your information will be kept confidential according to EEO guidelines.