DescriptionAs the Payments - Implementations Associate, you are responsible for implementing all new Treasury Services cash management business within agreed timeframes, using a tried and tested methodology to ramp up revenue. You must provide accurate and timely implementation statuses and escalate issues that put the target date at risk. You will partner closely with the In-Country Implementations Team, Operations, and other internal partners to ensure a successful project delivery and client experience. You will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines. You will develop subject matter expertise and leverages gained skills and experience to share with colleagues. You must work independently with minimal supervision, as well as contribute to the larger project deal team.
Job Responsibilities: (include specific functions/tasks/performance objectives but not limited to)
- Implement Cash Management solutions between established EMEA booking locations, of varying size and complexity
- Provide assistance to the Sales Team in scoping target solution.
- Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
- Work with internal and external parties to deliver the solution within specific time frames.
- Drive regular client meetings/calls to review the project against the plan.
- Update internal tracking reports on a weekly/monthly basis.
- Provide support to team colleagues as required.
- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
- Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time.
Required qualifications, capabilities, and skills
- Graduate of any business course with minimum five (5) years of customer service experience
- Demonstrated project management background
- Amenable to work EMEA core hours (3pm to 12am / 4pm to 1am Manila Time), with ability to adapt to a changing environment including changes or adjustments to work schedule
- Strong verbal, written, and interpersonal communication skills
- Strong organizational and decision-making skills
- Strong presentation skills and negotiating skills essential
- Aptitude to learn documentation and risk requirements
- Ability to work on multiple applications while working under minimal supervision
- Exhibit ability to work effectively in a team environment
- Proficient in various desktop and internet based applications, including MS Office Tools: Outlook, Excel and Word
Preferred qualifications, capabilities, and skills
- Operations/Implementations experience preferred
- Cash Management and Treasury Services experience/knowledge preferred
- Client contact experience preferred