Fraud Operations Specialist (Flexible / On-Call Role)

We’re Hiring: Fraud Operations Specialist (Flexible / On-Call Role)

We're looking for a proactive, sharp, and highly reliable Fraud Specialist to support our risk, trust, and safety operations. This is a flexible or on-call position, ideal for someone who thrives in fast-moving environments and can jump in whenever needed.

What You’ll Do

• Monitor and investigate suspicious transactions, patterns, and user behavior
• Handle fraud escalations quickly and decisively
• Work closely with CX, Safety, and product teams to tighten our fraud prevention workflows
• Identify vulnerabilities and propose improvements before issues escalate
• Maintain clear documentation and communicate findings effectively

What We’re Looking For

• Experience with Castle or similar fraud detection tools (e.g., SEON, Sift, Ekata, FraudLabs, etc.)
• Strong analytical and pattern-recognition skills
• Proactive mindset — someone who doesn’t wait for instructions, but spots risks early
• Comfortable working with partial data and making confident decisions
• Strong communication and written reporting
• Can work flexible hours or on call, depending on operational needs

Nice to Have

• Background in payments, crypto, fintech, customer experience, or trust & safety
• Experience handling account takeovers, attacks and investigations, or identity fraud cases
• Ability to collaborate with product teams to refine fraud signals and triggers

If you’re passionate about protecting users, staying ahead of fraudsters, and want a role where your decisions have an immediate impact. We’d love to talk.