Position Description:
The GPOC Analyst performs routine business analysis using various techniques. He/she will be responsible for gathering and communicating requirements of the client and back to stakeholders.
Responsibilities
- Work closely with the Business Analyst Supervisor/Account Manager and stakeholders to analyze and understand the needs of the business operation.
- Works with the various software packages in place, ensuring the hashing operations are running efficiently.
- Multi-tasks with various hosting partners reporting issues, repairs and inefficiency of operation
- Is available to answer questions and provides technical support when requested through various communications channels, in times when the GPOC manager is unavailable.
- Ensures all sites are working as close as possible to 100%, through latency testing, firmware upgrades and maintaining thorough repair records
- Tracking and documentation of daily performances and metrics of the operation.
- Identify and generate analytical requirements of the current business operation.
- Performing tests and evaluations of new software and hardware.
- Managing technical documentation.
- Provide business data interpretation, produce ad hoc data and reports as may be required.
- Run daily queries on business operation to capture accurate information.
Qualifications and Education Requirements:
- Preferably Bachelor’s degree in Business or IT Related courses.
- IT background is a preference.
- Curious and willing to learn about digital currencies.
- Highly motivated individual with a high sense of accuracy and attention to detail.
- 1-2 years relevant professional experience in a highly analytical role.
- Adept in Microsoft excel and data extraction and has preferably used/been actively using other MS Office tools like Word, PowerPoint, and PowerBI.
- Exposure to data visualization and reporting techniques.
- Strong written, verbal, interpersonal communication, and active listening skills.
- Self-driven individual who has keen attention to details.
- Has high accountability and resourcefulness.
- Flexible with time shifting schedule for the 24 x 7 operations; amenable to rotating 2-day rest days.
Remarks:
This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.