Performs full cycle recruiting, including benchmarking, post analysis and on-boarding procedures
Conduct necessary training for new employees
Manages employee relations, health & safety programs, and benefits
Responsible for development of HR policies and practices and coordinating HR initiatives
Maintain and develop processes to address performance management, staff induction, reward and recognition, staff retention, career development, succession planning, competency building/mapping, and compensation/benefit programs.
Handles/guides employee discipline, turn-over and dismissal
Oversee and support employee engagement activities by the company
Compile employee statistics and reports
Oversee day to day functioning of the HR department
Requirements:
A Bachelor's in Human Resources Management, Business/Administration/Management, or equivalent
Minimum 2-3 years HR experience at a call center/BPO company
Stable career progression
Excellent spoken and written English communication
Experience in high volume recruiting, change management and employee relations
Must be a proven multi-tasker, organized, detail oriented, and have a strong time management ability
Proven problem solver, motivator, leader, and manager
Training experience is a plus
Able to work with employees at all levels
Flexible with scheduling and assignments
Experienced user of Microsoft Word, Excel, Powerpoint, and Outlook