We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
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Come for a career, stay for the fun!
- HMO coverage for you and your family
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
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Do meaningful work and collaborate with the best
A Glimpse into Your New Role
- Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
- Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
- Document, track and monitor end-user problems to ensure timely resolution.
- Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
- Virus/Spyware Removal/Detection
- Reports complex issues to Incident Manager
What You’ll Bring
- Ability to follow, document, and maintain standard procedures.
- Superior analytical and problem-solving abilities with keen attention to detail.
- Ability to respond to requests for technical assistance via phone and through other electronic means.
- Technical discipline to effectively perform routine assignments; as well as applied knowledge of established procedures, policies and practices.
- Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
- Interpersonal and communication skills necessary to train others in computer system.
- Ability to simplify complex technical terms when assisting end-user.
- Ability to communicate problems with supervisors as they become known.
- Ability to meet deadlines
- Able to react to change productively and handle other essential tasks as assigned.
- Excellent written and verbal communication skills including interpersonal / customer service skills
- Must possess a strong commitment to high-quality customer service and solid work ethic
- Exceptionally self-motivated and directed with ability to set and manage priorities judiciously.
- Ability to provide Acquire BPO customers with outstanding customer care and service at all times.
- Willing to work variable shifts including evening, weekends and public holidays.
With a diverse global team working together, we proudly embrace and live by these shared values:
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!