Implementation Consultant - Hotels

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site. Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Career Level - IC2

About the Position 

This role will provide support for Oracle Hospitality customers globally hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time. 

KEY OBJECTIVE

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational workflow for multiple concepts, users, and service models. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide support to the customer.

Language

English – Read, Write and Speak

Preferred Qualification

• Minimum two years’ experience in installing/configuring Oracle Hospitality Solutions (OPERA) or other enterprise software applications.

OR

• Minimum two years’ experience working with (OPERA) Property Management System or Hotel operation experience in Front Office management procedures, Reservations Department or relevant


• Tertiary qualification in a technical, hospitality, or other related field will be preferred.


• Experience in Microsoft Outlook, Excel, Word, Project and PowerPoint.

Duties & Responsibilities

• Responsible for the installation of the Oracle Hospitality Hotel Systems product suite (OPERA) for Oracle Hospitality Customers globally.


• Manage project timelines, installation and configuration of the Hotel Systems product suite


• Impart knowledge and best practices for on-going system maintenance.


• Active participation in education and collaboration forums.


• Participate in quality assurance of new product and/or version release software when required.


• Submit timely and accurate project status and other required reports.


• Maintain customer is satisfactory within and beyond our organization.


• Show competent in and out of projects.


• Provide technical consultancy on different perspectives.

Other Requirements

• Ability to work on a hybrid setup, 1-3 days in the office.


• High flexibility and willingness to travel on a regular basis.


• This role will provide support for Oracle Hospitality customers globally hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time.


• Ability to communicate effectively and build rapport with team members and clients


• Willing to work with a wide variety of cultures.


• Currently hold a valid passport.


• Willing to work overtime, overnight, weekends and public holidays as requested.


• Any other tasks or duties as required by management when require.

Desirable:

• Previous training experience in the area of theoretical/conceptual training


• Knowledge of OPERA and/or other related PMS systems


• Familiarity with Windows Server, Oracle, SQL and Remote Connectivity Applications


• Previous experience in supporting hospitality software products


• Basic working knowledge of Networks, PC’s and troubleshooting installation issues

Professional Skills:

• Analytical problem solving skills.


• Presentation skills.


• Superior communication skills, written and verbal.


• Strong interpersonal skills.

Abilities:

• Experience in a customer-facing role, preferably with a software professional services organization or consulting background is preferred.


• Able to work effectively with internal & external customers at all levels.


• Ability to work unsupervised.


• Creative thinking abilities to create new ideas and think 'outside the square'. - Team player in both the local office and wider company teams.


• Self-motivated.


• Flexibility with people and time.


• Determination to get the job done to time

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.