IT Department Head

Job Purpose

Primarily responsible in providing the technology vision and leadership for developing, implementing and managing information technology plans, programs, policies, services and initiatives that support to accomplish the long term corporate goals and objectives of the company.

Responsibilities

• Ensures continuous delivery of IT products and services through oversight of service level agreements with end users and monitoring of IT systems performance

  Defines and communicates plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems

  Participates in IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. 

  Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations.
• Promote and oversee strategic relationships between internal IT resources and external entities, including vendors, and partner organizations.
• Executes an enterprise-wide disaster recovery and business continuity plan.
• Manages the creation, update, consolidation, compliance and communication of the Policies, Procedures and Guidelines (PPG) of the department

• Performs other job-related projects and tasks as may be assigned from time to time

Tasks

• Reviews results of monitoring reports concerning Data center Management, Network Management, Workstation Management, Communication Management Status Backup report

• Formulates new IT policy and do IT policy review on a weekly basis

• Implements detailed operational guidelines for all IT facilities

• Reviews all regular mancom related reports (dashboard, activity framework, production report) and submits and presents to EXCOM

• Proposes, implements and oversees IT infrastructure projects on demand.

• Participates actively in the Business Contingency Plan preparation, planning and execution annually.

• Develops and maintains an appropriate IT organizational structure that supports the needs of the business.

• Establishes IT departmental goals, objectives, and operating procedures.

• Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.

• Assesses and communicates risks associated with IT investments.

• Develops, tracks, and monitors the information technology annual operating and capital budgets.

• Develops business case justifications and cost/benefit analyses for IT spending and initiatives.

• Assesses and makes recommendations on the improvement or re-engineering of the IT organization.

• Participates in strategic and operational governance processes of the business organization as a member of the senior management team.
• Supervises recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
• Recommends, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Reviews hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
• Reviews all regular mancom related reports (dashboard, activity framework, production report) and submits and presents to EXCOM.
  

Qualifications and Requirements

Minimum Required Education/Professional Licensure/Certifications

A graduate of BS Computer Technology, Computer Science, or Engineering course

Minimum Required Experience

At least twelve (12) years of IT work experience preferably in a financial institution, seven (7) of which are in managerial capacity

Skills / Attributes Required

• Can multi-task

• Planning and organizing skills

• Can meet multiple projects and reporting deadlines

• Ability to work under pressure

• Honest and trustworthy

• People skills

• Communication skills

• Service-oriented

• A team player

• Honest and trustworthy

• Analytical

• Time Management skills

• Leadership skills

Special / Technical Skills Required

• Project Management

• Experience in and knowledge of service delivery management.

• Well versed in IT infrastructure architecture, processes, implementation and support in areas such as Data Center consolidation, systems management, desktop systems management, networking, data security, data storage and retrieval, application enablers, system enablers, systems monitoring and disaster recovery.