IT Operations Lead

Job Description

IT Operations Lead

Location:

Philippines

About the Company:

Groworx is a fast-growing innovator with the mission of empowering global workforces to provide outstanding Health Care.

We are a global firm specializing in International Manpower, Training and Outsourcing solutions for the best healthcare organizations in the world.

Groworx in now is the largest provider of international nurses and care workers to Australia, with a vision to be the leading workforce provider of healthcare workers in major economies around the world.

We are building a movement of worldwide Healthcare workers to improve the standard of care in developed economies. Groworx empowers international workers to manage their global careers and provide a better life in the economies in which they come from.

Groworx is committed to creating an equitable and safe global workplace. As an equal opportunity employer, we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Opportunities for short term internal travel open to interested and high performing candidates.

Benefits:

Groworx is a modern company, with modern collaboration tools and practices. This role will have a WFH set-up providing flexibility for an independent self-starter to excel. We pay a competitive salary base plus allowances and performance bonus plans.

To help develop the individual, we have developed the 4Poles (4P) benefits program. Representing the 4 poles of a compass, this program recognizes the multiple aspects that guide and direct our lives as we find the True North of what it means to live a good life.

Each program seeks to provide opportunities for deep development across the 4 dimensions of Enrich Myself and My Family; Enhance My Client; Build my Company; and Better Humanity.

The role:

An IT Operations Lead is a highly-responsible individual who manages the day-to-day operations of the IT department. He needs to ensure that internal systems, networks and protocols are working and in a reliable state. The Lead will also manage the IT related procurement of the company and manage the approved vendors ensuring the best quality, excellent after sales and cost-efficient assets are procured.

This role will maintain existing processes as well as take the initiative to bring out improvements on all aspects of IT (hardware, software, webpage, app development, asset management, etc.)

Job Responsibilities:

• Ensure the company’s network infrastructure is secure, scalable and well-designed to meet the high demand of the whole organization

• Design, maintain, and improve the company website and support the Marketing team in all the social media platforms

• Enable to implement security protocols to protect company assets and data

• Main proponent of integration and implementation of tools across all department

• Asset and information management including maintenance of all knowledge-based platforms of the company

• Oversee the procurement, installation and after sales for all IT related purchases

• Liaise with vendors, suppliers, contractors, service providers and other external parties in relation to security, internet, assets and after-sales

• Installation of hardware and software as required along with regular updates and required configurations from time to time

Job Requirements:

• At least 5 years experience in IT Operations and Support with 3 years in a supervisory or lead role

• Experience with modern technologies and approaches to managing a cloud based corporate environment

• Excellent problem-solving skills and is highly independent with strong sense of root cause analysis

• Bachelor’s Degree holder in Information Technology, Computer Engineering and any other IT related courses

• Effectively works under the pressure and to agreed deadlines and targets

• Adept with the installation of systems and able to analyze configuration and upgrades