Primary Duties & Responsibilities
- Provide support to end-users in regard to network connectivity and desktop computing.
- Maintain and support PC workstations and laptops. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement systems.
- Support also include software support of the operating system, Microsoft Office, and other standard packages used by II-VI Corporation.
- Develop, implement and administer IT services, ensure the stability, integrity, and efficient operation of all information and production systems.
- Collaborate with regional and global team members.
- Responsible for the network - telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment.
Education & Experience
- BS degree in Information Science or related areas.
- Atleast 1 year of experience in PC and Network system support and administration, and end-user support.
- Knowledge of desktop operating systems (Windows) and network operating systems, (Windows Server) as well as network and communication protocols is a plus.
- Excellent computer skills, experience with Microsoft Office programs including Word, Excel, Access, PowerPoint, Outlook Email and Internet Explorer.
- Strong troubleshooting and problem analysis skills
- Knowledge of network/server backup systems
- Knowledge in programming is a plus (PHP, HTML, Javascript, Visual Basic)
- Must be both team-oriented and self-motivated.
Skills
- Good knowledge of Microsoft Server Windows Operating Systems, Network operating systems (Microsoft 2008/2012 Server) and Data communication protocols/technologies preferred.
- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm
- Excellent interpersonal and communication skills; ability to communicate effectively with end-users and management. Good command of spoken and written English
- Demonstrated problem solving and work prioritization skills. Must be both team-oriented and self-motivated. Familiarity with administration and support of voice communications
- Ability to handle multiple priorities involving external and internal priorities
- Ability to excel in a cross-organizational, cross cultural, global team environment
- Handle special assignments promptly and professionally
- Set a high standard of ethics, professionalism, leadership, and competency
- Demonstrates and promotes the II-VI Worldwide values: Customer First, Honesty and Integrity, Open Communications, Teamwork, Continuous Improvement and Learning, Manage by the “Facts”, A Safe, Clean and Orderly Workplace
Working Conditions
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Coherent Philippines Pte Ltd shares the 5 key principles of fair employment practices and is committed to adopting these principles in the management of our human resources. We believe that the effective implementation of fair employment practices will bring about a more harmonious and progressive work environment within our organisation, and contribute towards making Philippines a great place to work.