Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, software, printers, and other IT equipment. Manage user accounts, permissions, and access rights in various systems. Document and track issues using a ticketing system, ensuring timely resolution. Perform routine maintenance and updates on IT systems and infrastructure. Assist with the setup and support of company meetings and events, including AV equipment. Collaborate with other IT team members to escalate and resolve complex issues. Educate and train users on best practices and IT policies. Participate in IT projects and initiatives as needed.