IT Support Technician (AU MSP, Office-based)

Salary: P40,000 to P50,000 (Monthly Package) 

Schedule: Monday – Friday (06:30 AM – 03:30 PM Manila time) 

What are we looking for? 

Skills Required:  

• Extensive knowledge of and experience with Windows 10/11. 
• Good knowledge of Microsoft 365, OneDrive/SharePoint, Exchange Online, Teams. 
• Experience supporting Mac devices. 
• Basic network understanding (TCP/IP, UDP, IP schemas, LAN/WAN design, wireless networking). 
• Basic knowledge in VoIP/SIP hosted phones. 

Nice to Have:

• Experience in 3CX. 
• Basic knowledge in domains and DNS zones. 
• Basic knowledge of backup solutions and managing endpoint security. 
• Basic knowledge in Virtualization (Hyper-V and VMware) and cloud-based services. 
• Industry certifications. 

What will you do? 

• Answer incoming calls, create, and assign support tickets. 
• Efficiently log, prioritise, and manage support tickets using our RMM and PSA system. 
• Provide basic support for Windows 10 & 11, and Apple Mac OS environments. 
• Support Microsoft 365 services (Exchange Online, SharePoint, OneDrive). 
• Monitor alerts, maintain computer systems, and networks. 
• Identify and address security vulnerabilities for devices and networks. 
• Create/update documentation, diagrams, and detailed instructions for senior technicians to review. 
• Provide support for identified Level 2 and Level 3 issues with documented solutions. 
• Understand client needs, diagnose issues, and escalate to senior staff when necessary. 
• Document all support activities with relevant details for prompt invoicing. 

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 

• Competitive salary package and annual appraisal 

• Financial Assistance Program 

• Mandatory Government Benefits and 13th Month Pay 

• Complimentary Sleeping Quarters, Coffee at no cost 

• Complimentary Office Fitness and Wellness Facilities at no cost 

• Regular Company Events, Work Life Balance, and Career growth opportunities 

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. 

Our client was founded in 2009 with a vision to provide IT support for small and medium size businesses, with excellent customer service and backed with strong skills. After many years of investing in latest technologies, they have expanded to offer very wide range of IT solutions, from desktop support to various hosting solutions and their most preferred is Cloud Solutions.
 

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.