Japanese Bilingual CSR

Company Description

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

Job Description

• Effectively communicate with customers to understand their needs and demands in Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Qualifications

• Fluent in Japanese and English (verbal and written)
• Preference for Native Speakers but open to non- native who have N1 Proficiency Level
• Exceptional customer support skills
• With phone and email experience (email experience preferred)
• Fast and accurate typing
• Self-motivated
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• Sound knowledge of telephone etiquette

Additional Information

Why Join Us

• 18% Night Differential
• HMO Coverage plus dependent coverage
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office