Join the Future of Fintech as a Software Support Engineer L1 at Etrading Software!
At Etrading Software, we’re a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge projects that will shape the future.
Why Choose Us?
- Empowering Culture: We prioritize your mental well-being with ongoing psych consultation benefits.
- Flexibility: Enjoy a flexible work environment with only two onsite days per month.
- Growth Opportunities: Access internal promotions, training programs, and Coursera licenses.
- Competitive Benefits: Competitive salaries, bonuses, and comprehensive benefits from day one.
- Innovative Projects: Work on high-impact applications with leading financial institutions.
- Purposeful Impact: Create intuitive software solutions that drive business growth.
About the Role:
As a Software Support Engineer L1, you’ll be an integral part of our support team, assisting in responding to client inquiries, calls, emails, and tickets. Your role will bridge the gap between our technical team and our clients, ensuring smooth communication and effective issue resolution.
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and tickets.
- Collaborate closely with the technical support team to ensure accurate and timely responses.
- Act as a liaison between clients and the technical team, providing updates and relaying information effectively.
- Document and track client interactions, ensuring comprehensive and accurate records.
- Assist in troubleshooting non-technical issues by providing clear explanations and solutions.
- Identify trends in client inquiries and provide feedback to improve processes.
- Contribute to the creation of client-facing documentation, such as guides and resources.
- Strive to provide exceptional customer service, addressing client concerns and ensuring their needs are met.
About You:
- 2-4 years of experience in a similar role.
- Strong knowledge and experience using support ticketing and CRM systems.
- Excellent communication skills, both verbal and written.
- Customer-centric mindset with a commitment to providing outstanding support.
- Detail-oriented with the ability to document and track interactions accurately.
- Collaborative team player who can work effectively in a fast-paced environment.
- Ability to manage multiple tasks and prioritize effectively.
- A proactive approach to problem-solving and issue resolution.
- Willingness to learn and adapt to new processes and technologies.
Advantages (Nice-to-haves):
- Previous experience in customer support or client-facing roles.
- Familiarity with industry practices and terminology.
- Experience with other customer support platforms or CRM systems.
- Strong organizational and time management skills.
By applying to this job, you are permitting our organization to use your personal data solely for recruitment purposes. This data may be shared with third-party services to streamline the processing of your application and with our parent company, ETS London, for recruitment assessment and interview purposes.
We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or request a copy from our Data Protection Officer (DPO) at DPOManila@etradingsoftware.com.