We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Come for a career, stay for the fun!
HMO coverage for you and your family
Yearly Kick-Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career – yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
As an Online Customer Experience Specialist, you’ll play a key role in enhancing customers’ experiences by engaging across various online channels, ensuring their inquiries are resolved promptly, and providing tailored solutions that embody the values of reliability, responsiveness, and innovation.
What You’ll Do:
Respond to customer inquiries across online platforms, assisting with initial service connections, technical issues, account management, and service enhancements.
Deliver clear and transparent communication, ensuring swift resolution of customer concerns.
Build strong relationships with customers by providing tailored solutions and a superior online experience.
Collaborate with internal teams to escalate issues and ensure seamless service delivery.
Required Qualifications:
High level of written and verbal English communication.
Proficiency in Microsoft 365 applications.
Strong computer literacy and technical competence.
Preferred Experience:
Experience in a customer service, sales, or technical support role.
Background in the retail telecommunications industry or similar field.
Skills & Qualities:
Excellent communication and interpersonal skills.
Strong time management and prioritization abilities.
A proactive approach to addressing customer needs and challenges.
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!