Online Customer Service Administrator

Transform online customer service and shape the future of retail—while working from anywhere you choose!

Ready to bag a global career in retail without leaving your home? This is your golden ticket to level up in the world of online shopping! As an Online Customer Service Administrator, you’ll be at the heart of the digital shopping experience, where every click counts. Think of yourself as the friendly face behind the screen, helping customers with inquiries, resolving issues, and managing social media buzz. You'll be the one keeping carts full and customers happy—all while gaining valuable skills in a fast-paced, ever-evolving industry. If you're ready to step into the future of retail, apply today!

• Employment type: Full Time
  
• Shift: Regular Schedule (Mon-Fri; 7AM - 4PM)
  
• Work setup: Permanent Work From Home
  

• Provide outstanding customer service with a can-do, positive attitude that engages customers with the brand’s personality.
  
• Deliver regular reports on customer satisfaction.
  
• Answer phone calls and respond to online inquiries.
  
• Collaborate with all areas of the business, including external providers, partners, and agencies, to drive core objectives of growth, engagement, and conversions.
  
• Respond promptly to customer service-related questions via digital and social platforms.
  
• Provide leave coverage for other relevant roles as needed.
  
• Increase CAC store sales through enhanced customer service.
  
• Introduce the Customer Service program and coordinate store-by-store implementation.
  
• Monitor the Register challenge, recommend changes, and assist with in-store issues.
  
• Follow up on customer complaints regarding store management.
  
• Report incidents and record details of complaints to track patterns.
  
• Report concerning patterns to the Store Manager or Head of Retail.
  
• Lead the setup of new and relocated sites, focusing on team building and customer service.
  
• Manage customer interactions and responses on social media channels, ensuring timely and effective communication.
  
• Oversee Google My Business management, including updating locations, photos, trading hours, and responding to customer feedback.
  
• Facilitate the setup and maintenance of catalogues on the website, ensuring accurate and up-to-date product information.
  
• Perform CSV uploads to manage website collections and ensure data integrity.
  
• Assist with proofing and quality assurance of digital content to maintain high standards.
  
• Complete Jira click-and-collect refund processes and perform general data maintenance tasks in NetSuite, ensuring data accuracy and cleanliness.
  

General:

• Complete other duties as reasonably directed by the Head of E-commerce and Digital Marketing.
  
• Assist the E-commerce team with any additional tasks required.
  

Work Health and Safety:

• Take reasonable care to ensure personal safety.
  
• Avoid placing others at risk by any act or omission.
  
• Follow safe work procedures and use equipment correctly as instructed.
  
• Maintain a safe and clean working environment at all times.
  
• Contribute to the health and safety of staff by adhering to all WHS policies and procedures.
  
• Identify, report, and address hazards and WHS issues as they arise.
  
• Report injuries when they occur.
  

Cheap As Chips Values:

• Know the locals – Act as a key representative in the community.
  
• Compete locally every day – Stay aware of competitors and their strategies.
  
• Thrifty and Lean – Maintain a low-cost operating model.
  
• Disciplined and Efficient – Execute company expectations productively and to a high standard.
  

Requirements

Skills That Set You Up for Success

Essential Criteria:

• Experience with Adobe Suite and content creation.
  
• Experience managing social media accounts and digital marketing platforms.
  
• Strong work ethic and willingness to learn.
  
• Positive attitude and a team player.
  
• Willingness to work outside regular hours when required.
  
• Proven track record in developing, delivering, and communicating visual concepts and strategies to promote a retailer's brand, products, and services.
  
• Excellent verbal and written communication skills with the ability to advocate for change.
  
• Experience working with teams, solving problems, and applying creative thinking to deliver business solutions.
  
• Proven proficiency in Microsoft Office Suite (Word, Excel, and Outlook), with intermediate to advanced Excel skills.
  

Knowledge, Skills, and Abilities:

• Proven success in building and engaging online communities.
  
• Agility and ability to thrive in a fast-paced environment, responding positively to challenges.
  
• Creativity – an eye for good design and the ability to generate new and interesting concepts.
  
• Excellent communication skills – both strong written and oral communication abilities.
  
• Comfortable with continuously changing opportunities and priorities.
  
• Good understanding of the social media influencer landscape.
  
• Photoshop or video editing skills (an advantage).
  
• High-level prioritization, organizational, and time management skills, with the ability to meet deadlines.
  
• Strong attention to detail and accuracy.
  
• Ability to influence others, build rapport, and drive positive change.
  
• Ability to work autonomously and take initiative.
  
• Problem-solving and analytical capabilities.
  
• Proactive individual with lateral thinking skills.
  
• Confident, mature, and professional attitude.
  
• Ability to cope with changing work demands and a fast-evolving environment.
  
• Reliable, committed, and trustworthy.
  
• Ready to have fun!
  

Benefits

Exclusive Perks for Your Hard Work

• Day 1 HMO coverage
  
• Dayshift schedule
  
• Work-from-home arrangement
  
• Prime office locations with free access to gyms (Ortigas and Makati)
  
• Engaging and supportive work culture
  
• Direct exposure to international clients and cutting-edge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Fun employee engagement activities
  
• Unlimited opportunities for employee referral incentives
  

Meet Your New Team: The People Behind the Brand

Our client, Cheap as Chips, is a well-known retail brand that has been offering high-quality, affordable products since 1985. With over 50 stores across Australia, they continue to expand and provide exceptional service to their customers. Cheap as Chips takes pride in sourcing products globally, ensuring a wide range of merchandise that far exceeds their competitors. They promote a positive, fun workplace culture, with opportunities for personal and professional growth. At Cheap as Chips, employees are valued for their dedication, enthusiasm, and commitment to delivering an exceptional shopping experience, both in-store and online.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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