- Customer Centricity -
Maintain a good inventory level that will serve all customer requirements to achieve customer satisfaction.
Maintain cleanliness of battery rack & display module.
Act as back-up Shop Manager and aware with all its customer centric tasks.
- Sales Management -
Forecast and align inventory based on parts movement.
Ensure cooperation with Shop Manager with the workshop requirements.
Generate and report parts sales and other KPIs through workshop management system.
Responsible in handling customers' parts requirements.
- Warehouse Management -
Effective inventory management includes forecasting demand and ensuring correct product placement.
Maintaining documentation and keeping accurate records of warehouse activities.
Monitor 5S of warehouse and sets monthly general cleaning of the workshop.
Monitoring the current parts inventory.
Receiving parts, including their placement into inventory and appropriate labeling.
Conduct all warehouse management training to Shop Manager.
Always cooperate with the BCS Standards implemented by BCS-MF.
- Brand Management -
Representing and living the brand Bosch Car Service, you should always keep the four main pillars of the BCS concept in mind. BCS Ambassador (Brand Competence, Brand Tonality, Brand Benefits (Quality, Price performance ratio, Safety & Customer Orientation) Brand Image.
As an ambassador you transform the strength of BCS brand values, and the brand promises, into a brand specific behavior at all times: towards customers, partners and colleagues in the BCS network.