- Works closely with the Payroll team to ensure effective delivery of services to client
- Ensures all inquiries (either internal or external stakeholders) are processed/answered through different channels (email, phones or case management system) in accordance with agreed procedure, company policy and legislative requirements
- Analyses and solves client’s questions, problems and / or requests efficiently and effectively
- Responds to complex HR and labour legislation questions
- Ensures all inquiries are processed in accordance with agreed procedure, company policy and legislative requirements
- Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services
- Executes all related payroll processing and controls (Personnel Admin, Time data, Payroll, Inbound & Outbound interfaces) in accordance with the client’s standard operating procedures.
- May assist with providing info for reports to HR vendor management services, client HR administration, and client managers.
- Participate with management of change requests/problems analysis and testing
- Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
- Take ownership for production and distribution payslips, reports, interfaces and statutory information as required.
- Validate master data, time data, data input and Payroll before payroll closing
- Initiate and execute HR System related validations and consistency checks where they impact on payroll results
- Run payroll (on and off cycle) and produce all outputs
- Performs pre/post audits of hours transferred to the payroll system
- Perform payroll reconciliations and BACS submission
- Manage 3rd party payments
- Perform backup role for colleagues during absences
- Produce and maintain documentation for Payroll Operating Procedure manuals, Payroll Work Instructions and Business Rules in relation to the payroll services delivered
- Contributes actively and regularly with ideas to continuous improvement of services and operations, and upon request participates in process and service improvement projects
Job Qualifications:
- Must be a bachelor's degree holder of any field, preferably in business related courses
- Minimum 3 years of end-to-end payroll experience, preferably in BPO/Shared Services set-up
- Has at least 3 years of US Payroll experience
- Has in depth understanding of financial accounting, payroll tax systems and software
- Has end-to-end payroll processing experience
- Proficient with MS tools especially MS Excel
- Amenable to work in night/graveyard shift
- Familiarity with Dayforce and Workday is a plus
- Knowledge or experience with any Payroll System and Ticketing tool/system is a plus
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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