JOB DESCRIPTION:
Client Service
• You will be the day-to-day lead for the accounts your team oversees, serving as the second point of contact for client management. Support the team in providing the highest level of client service and work closely with them to ensure that all client needs are met.
• Attend meetings with clients, be responsive in group chats, and ensure that you stay up-to-date with your accounts' activities. Be prompt in providing help for accounts associated with your clients.
• Proactively liaise with clients daily to ensure they receive the best possible guidance and support from you. Maintain strong relationships with clients, working to foster trust and confidence in the agency's abilities.
• Actively seek out opportunities to add value to client relationships by identifying potential areas for growth or improvement.
• Regularly review account performance, identify opportunities for improvement, and make recommendations to the client service lead and the account team.
• Provide timely and accurate reporting to clients, ensuring that all data is relevant, insightful, and presented in a clear and concise manner.
Account Management
• You will be responsible for managing influencer relations, event management, media relations, and content preparation. You will support the account team to ensure a smooth workflow.
• Work collaboratively with your team to fulfill client KPIs, aid other departments as needed, and deliver excellent business results for the agency.
• Collaborate with support teams and actively participate in marketing and advertising initiatives for your clients and prospects.
• Develop effective campaign plans by utilizing appropriate strategies and tactics. Organize and coordinate client activities, analyze the results of the campaign efforts, check and report on the campaign’s progress, negotiate with clients, and resolve any problems.
• Accurately assess that all deliverables are completed on schedule and to the client's satisfaction, ensuring the work is of excellent quality.
• Build strong relationships and networks with key influencers, media, and suppliers.
About You:
• You have at least four years of working experience in a PR/communication-related field, managing both external accounts and an internal team.
• You believe efficient communication is sparked by positive conversations.
• You trust that creativity and empathy are at the heart of great communication strategies.
• You have experience consulting brands in either public relations, digital communication or brand strategy.
• You have good English speaking and writing skills and you are comfortable working in a young, multicultural environment.
• You are highly organized, curious, creative and your friends rely on you to organize crazy parties/activities.
TRAVEL & PLACE TO WORK
At Vero, we believe in flexibility and trust. We support both working from home (WFH) and face-to-face interactions in countries where offices are available. Our team leaders decide where their teams will work, whether it's at the office, from home, or at a third space like a local café. We understand that everyone has different needs and preferences, so we offer flexible working hours from Monday to Friday, which may vary depending on workload and client needs.
ABOUT VERO
Vero is an award-winning strategic communications consultancy, advising some of Southeast Asia’s leading brands, corporations, and non-profit organizations.
B Corp certified across all its offices, and a signatory of the Clean Creative pledge since 2022, Vero adopts a forward-thinking approach to public relations and marketing, striving to enact meaningful change for clients and society at large.
Vero’s team of over 240 PR, social, digital, influence, and creative professionals in Indonesia, the Philippines, Singapore, Thailand and Vietnam, and its partnership in Myanmar, brings unique perspectives to earned media, prioritizing digital technology, creative storytelling, and stakeholder engagement in championing stories of progress. This includes the newest units: Vero IQ, which digs deep for data-driven insights, Vero Xperience, dedicated to redefining brand events in the region and Vero Advocacy, a government-engagement focused strategic advisory.
Listed among the Global Top 250 Agency Ranking by PRovoke Media and winner of numerous Southeast Asia Consultancy of the Year awards, Vero designs integrated marketing and communications strategies that resonate within and across this vibrant region’s digital ecosystems and fast-growing economies.
WORKING AT VERO
You will be a member of a multicultural team of communication specialists spread across the region and brought together by their passion for creative and efficient strategies. We take pride in creating deeply simulating flexible workplaces that are professional and inspiring.
Vero also invests in a comprehensive set of employee benefits, including but not limited to:
Unlimited Leave: Your allocated holiday time at Vero will be unlimited. We trust our people to use good judgment when given guidelines for making decisions about taking a holiday, and we know that our teams work better when they can rest and take a proper break from work. Our goal is that every team takes an average of 15 days (minimum!) per person a year.
Flexible Office: All of Vero’s teams can choose where they want to work on any given day, be it from the office, from home, from a coffee shop, or from a yacht in the Pacific Ocean.
Home Office Setup: Vero offers one company laptop, subscriptions to relevant industry media upon request, as well as to social sentiment analysis and business intelligence tools and dashboards.
International Travel: Where relevant and possible, Vero encourages teams to travel for events/client work and meeting Vero colleagues in the region. In any given year, manager-level team members have the opportunity to visit some of Vero’s other offices, attend industry events, and follow their clients if they handle regional projects.
Thought Leadership and Training: Vero sponsors team members with training tools and resources, both internal and external. Details of training programs and incentives will be shared upon your onboarding. This includes training and development investments organized by the company as well as specialized programs that our executives may come across and feel is needed for their development. For example, this could be a program organized by a group such as PR WEEK, PRCA or a training program that focuses on business in general. Across the Vero group, we are seeking new and better ways to help people develop careers.
Health Insurance: Vero provides private medical insurance as a benefit. The actual package and structure of the insurance may be determined by the Company and at its sole discretion
Mental Health Budget: Vero understands the importance of access to proper mental health support; all our employees can access counseling. The access to this budget and the content of your therapy are 100% confidential; only you and your therapist know what is being said during sessions, of course.