Quality and Process Excellence Lead

Educational Qualification

BE / B Tech/ MBA/ B.Stat from a Premier Institute

Skills ( Must Have)

· Programmanagement & change management

· Problemsolving tools/ analytical skills

· Excellentcommunication / interpersonal, facilitation skills

· High energylevel, confident, assertive and team player

Experience ( Minimum)

· ConsultingExperience

· Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.

· Experienceof managing team of quality practitioners.

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering

· Exposure toISO, CMMi or COPC will be added advantage

· Consultingexperience in Shared Services Set up/BPO space is desirable

Job Description

· Responsiblefor driving quality initiatives for Wipro / Client Accounts.

· Working withdispersed cross functional teams on organizational process (re)-design or industry specific business processes

· Leveragebusiness optimization & innovation tools & application forprocess re-engineering

· Benchmarkingprocesses, Mgmt dashboard set up & building the best practicesrepository.

· Changeplanning and management for deployment of re-designed processes and bestpractices for large teams without reporting relationship

· Facilitatingworkshops, remote groups and leading process diagnostic for articulationof process issues and solution formulation

Roles & Responsibilities


Exposure in driving high impact transformation projects involving technology and process re-engineering.

Experience in relevant process excellence tools and machine learning programming are an added advantage

Qualifications

1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
3. Drive benchmarking and best practices deployment across accounts.
4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
7. Drive projects to improve and maintain the profitability of the process.
8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
10. Drive standardization practices and ensure strict compliance in internal and client defined processes.
11. Ensure all process metrics are met.

Mandatory Skills

1. Ability to work in cross functional teams and demonstrated ability to drive change in the process.
2. Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
3. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
4. Project management experience in driving six sigma and lean projects.
5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
6. Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients
7. Well versed with MS Office Excel and PowerPoint