Quality Assurance Specialist - Telecommunications

Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security.

We have delivered over 20 years of outstanding service to our rapidly rising base of national and global customers, while growing organically and remaining debt free.

We have built a strong reputation of integrity, reliability and dependability with our partners and customers, receiving over 100 industry awards.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.

General Purpose:  Ensures products and services meet client, stakeholder and contractual expectations, by monitoring order processes/SOPs to enhance operations, ensure reliability of work product, and minimize  errors.

 Responsibilities and Duties

1. Implementation of quality assurance procedures
2. Order inspection and review of workflow
3. Contract review
4. pricing
5. process
6. accuracy
7. reports weekly on results
8.  identify and log work errors with resolution or action items for correction
9. Evaluate processes and procedures to identify areas for improvement and share actionable process suggestions to enhance efficiency and effectiveness.

Qualifications:

1. Outstanding problem-solving and decision-making skills 
2. Excellent verbal and writing skills
3. Strong analytical and organizational skills
4. Prior Telecom background required, minimum 2 years
5. conversant in multi-product/solution based business
6. Global connectivity, DIA, MPLS, Wireless
7. Hosted PBX
8. SDWAN, Firewall and SASE
9. Digital PRI and SIP VOIP solutions

All your information will be kept confidential according to EEO guidelines.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.