Quality Control Analyst

Join our team to build your career in a culture that values innovation, creativity and excellence.

As a Quality Control Analyst within the Quality Control Operations you  will validate the requests and maintenance performed coming from the Critical Entry, Payments and Interface Integrity teams regarding a client's bill.  This position supports RAMP/SOX/RCSA testing, reporting and coordination across the global team. 

Job Responsibilities:

• Learn the various systems used, processes performed, and reports completed by the Quality Control team.


• Process with accuracy, care and precision and aim for "zero defects" or no mistakes in work processed. 


• The candidate is also expected to have a strong risk / control orientation.


• The task of the Quality Control team is to validate (100%) all system maintenance done by the processors in the operating units (Critical Entry and Payments).
  
  
  
  1. Correct interpretation of the requests.
  
  
  2. Completeness of the tasks
  
  
  3. All the necessary supporting documents are complete
  
  


• They also ensure that there is correct interpretation of the request by the processor and Escalate issues timely to management.


• If an error is found, the QC staff will write an error correction form and ensures that the correction is done accurately and within SLA.


• Follow established scripts and protocols to resolve basic or repetitive issues within established guidelines

Required qualifications, capabilities and skills:

• Strong analytical skills and is process oriented. 


• Ability to understand billing processes and associated details. 


• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint. 


• Strong verbal and written communication skills.


• Able to operate independently, follow tight deadlines, organize and prioritize work

Preferred Qualification: 

• Bachelor's degree in accounting or finance is preferred.