We are looking for Sales Quality Lead for a BPO Company in Mandaluyong City
This is an Onsite role that follows a Shifting Schedule
Salary is up to 50K depending on experience and interview results
Minimum Requirement of at least 3 years of leadership experience is required
Requirements:
- Minimum of 2 years in college
- At least 3 year(s) of working experience handling Quality Teams
- Must have at least 2 years inbound/outbound Sales experience
- Experience in working in a quality management role
- Expertise with QA processes, definition documents and scoring guidelines
- Excellent verbal and written communication skills in English and the language of supporting market
Responsibilities:
- Planning, implementing and managing a company's quality control function.
- Developing procedures to ensure consistency and quality.
- Monitoring performance of quality control systems to ensure effectiveness and efficiency.
- Communicating with employees and management about quality control information.
- Working with an operations teams to establish procedures and quality standards and monitor these against agreed targets.
- Coordinating and conducting audits, both internal and external to ensure regulatory compliance.
- Analyzing data to identify areas for improvement in the quality system.